Ordering Online 24/7. Click here to place an order.
Order by Phone: 800-626-5143 Monday-Friday 8:00 a.m. - 5:00 p.m. Mountain Time
Fax Orders 24/7: 406-257-9148
Mail Orders to: 109 Cooperative Way Suite 101, Kalispell, MT 59901
Payment MethodsInternet orders- American Express, Master Card, Visa, Discover
For other methods of payment please call our Customer Service Desk at 800-626-5143.
ShippingAll UPS orders placed before 2:00 PM Mountain Time will be shipped the same day. All USPS orders will be shipped out the following day.
FREE Shipping on all orders over $100*. Orders weighing 2 pounds or less will be shipped USPS Priority Mail, packages weighing over 2 pounds will be shipped UPS Ground. If you are unable to receive packages priority mail please indicate so in the customer notes upon checking out. Shipping on orders under $100 are $5.00*. All other shipping methods are based on actual cost. Please contact our customer service desk for rates.
*Continental US only
International Orders: Please contact our customer service desk at 800-626-5143 for actual shipping costs.
Occasionally a product may be on back order. We will ship out the product ASAP. We ask for your patience in these situations.
Any changes to Autoships MUST BE MADE 24 HOURS IN ADVANCE of the shipping date.
If sufficient notice is not given in order to stop the monthly Autoship a refund will be made (less a 10% restocking fee). It is the responsibility of the customer to pay the shipping for the return.
If your Autoship falls on a weekend the order will be processed on the Friday before the weekend. If it falls on a holiday it will be processed on the last working day before the holiday.
Any special being offered at the time of your Autoship release date must be specifically requested at least 24 hours before Autoship release date. Prices and/or products sent on Autoship orders cannot be changed without prior contact with Autoship customer.
Return Policy
We at NCP sell only the highest quality products, however, if for any reason a customer should be dissatisfied with any item purchased directly from NCP, that unopened/partial item may be returned within 30 DAYS for a refund (less a 10% restocking fee).
In the event of an autoship, any changes MUST BE MADE 24 HOURS IN ADVANCE of the shipping date. If 24 hours are not given and the order has been packaged for shipment and we are asked pull the order and not ship the package, a refund will be issued, however a 10% restocking fee will be assessed. If an autoship has been sent and you are wishing to return it the same rule applies.
All products being returned must have a Return Authorization Number which can be obtained by calling the sales department at 800-626-5143. This number must be written on each carton returned.
It is the responsibility of the customer to pay the shipping for all returns. Proper shipping carton(s) and packing materials are to be used. The risk of loss in shipping for returned product is the responsibility of the customer. If the items are not received it is also the responsibility of the customer to track the package.
The above information has been taken from the NCP Business Binder
NO REFUND OR REPLACEMENT OF PRODUCT WILL BE MADE IF THE CONDITIONS OF THESE RULES ARE NOT MET.
